Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at r2organics25@gmail.com. Please note that returns will need to be sent to the following address: R2 Organics,109, Village-Aslempur,Thakurdwara,Moradabad(UP)-244601 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at r2organics25@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at r2organics25@gmail.com.

We offer a 7-day return window, which means you can request a return within 7 days of receiving your item.

To be eligible for a return:

The item must be unused and in its original packaging.

You must provide the receipt or proof of purchase.

To initiate a return, send us an email. Once your return request is approved, we will provide you with instructions on how and where to send the item.

Please note:

Items returned without prior authorization will not be accepted.

Replacement Policy
If you receive a damaged or defective item, please report it to us within 48 hours of delivery along with photos/videos as proof.

Once we receive and inspect the returned item:

We will confirm the eligibility for a replacement.

If approved, a replacement will be delivered within 7-10 business days.

Replacements are subject to stock availability. If a replacement is not available, we may offer a refund or an alternative item.

Refund Policy
After we receive and inspect your return, we’ll notify you via email or message regarding the status of your refund.

If approved:

Your refund will be credited automatically to your original method of payment within 10 business days.

You will receive a confirmation once the refund is issued.

Please note:

Your bank or credit card provider may take additional time to reflect the refund in your account.

Shipping charges (if any) are non-refundable unless the return is due to our error (e.g., defective or wrong item).